You're probably like us. Just a quick call to get your questions answered.
Those hour-long demos are a major PiTA, right?
Talk & Trial
Schedule a 15-minute callto determine if Venntive is the right solution for you.
Your active trial lets you explore all the tools. We'll schedule a walk-through to answer your specific questions a week in.
When you decide to move forward, we will work closely with you to ensure your CRM implementation is a success!
Concierge OnBoarding - Building in Success
Basic Onboarding is required and non-refundable for all new Venntive accounts.
The secret to successfully implementing a CRM in a sales, marketing, customer service or technology management role, depends on thoughtful on-boarding.
Since every customer is unique, so's our approach to onboarding.
It begins with a questionnaire to learn about your overall CRM strategy. This is followed up with a strategic discovery and planning call. From this, we deliver a customized training plan specifically for your business and timeline for implementation in weeks , not months.
An on-boarding strategy includes, but is not limited to:
Establish a Center of Excellence (person or team) that is dedicated to overseeing decisions, streamlining processes and improving the experience.
Optimize your account architecture so it is customer centric to deliver a ‘single customer view’, enhanced by the analytics.
Deliver cost reductions in terms of overheads, time to adoption, and reducing duplication of data.
On-boarding starts at $350 for a basic two-hour orientation.
Frequently Asked Questions
What is a Contact?
A contact is any person, identified by name or email address. Our pricing is based on only the active contacts in your database. Contacts that have unsubscribed, hard bounces, or are otherwise included in your Suppression list are not figured in that calculation.
How does a free trial work?
Free trials provide you with a full version of a Venntive with a few restrictions and temporary limits on the software, like the number of emails you can send. Otherwise, you get the full experience of the depth and breadth of Venntive’s software, so you know exactly what you’re getting when you activate your account.
What is a User?
Can also be referred to as a Seat. In Venntive, any additional person, e.g. Marketing, BDRs, SDRs, Sales, Operations, that is given access to your account is a Shared Access User. The account administrator can customize and define access from one person to the next. Shared Access Users will each have their own login credentials.
Are there additional email marketing fees?
No. Email costs are tied to the number of Active Contacts. You can email the Contacts up to ten times per month. That works out to about one email every other business day. If you need to send more than that, you can send a request.
Is API access included?
Yes, Venntive has made API access standard as part of the platform. Our pricing is NOT based on API calls
What type of support is provided?
During published business hours, live chat is available via the website and within your account. Phone and webform support is included in your subscription fee to get your questions answered quickly by customer support specialists. Of course, clients are encouraged to use the extensive Help Center assets and knowledge base, the Help Bubbles throughout the platform, and the Guide Me tours for even quicker answers to questions.
Are there any overage fees?
Venntive’s pricing is designed to scale with the size of your business, so our customers are requested to begin by purchasing a level that fits their current database of Active contacts. As your database grows over time, the monthly charges will automatically reset to reflect that growth.
What is the onboarding fee?
Fees for onboarding begin at the minimum $350 and go up. Our onboarding is customized to meet each customer's unique needs.The fee is calculated after an Onboarding Discovery call. An Implementation Document is submitted for approval prior to project initiation. Factors including the number of people to be trained, account customization, strategic consulting, and any related technical requirements are considered. We strongly encourage completing onboarding tasks within 30 days for the best adoption and success.
Do I need to buy additional services?
After investing in your initial onboarding, nope. Once your new marketing-sales platform is live and your programs are underway, you’ll receive personalized technical support for the lifetime of our relationship. You also have our broad Knowledge Base, extensive video tutorial library, quick-start Cheatsheets and in-app Guide Me guides and help bubbles to self-direct your learning, as you choose. We’re here to ensure you get the results you need.
Additional continued training and onboarding for new Users is available once you have completed the initial account configuration and training in 30 days. Fees are calculated at a base rate of $175 per hour.
Do you offer Professional Services?
Yes we do. When you want strategic expert help – whether it’s developing a strategy, cleaning up a list, fixing a deliverability problem, training additional team members, designing a coordinated email/landing page program, or managing a campaign hands-on – our experts can make it happen for you. Long-term or one-off, our team can extend your capabilities.
We are happy to work with you to develop and execute marketing and sales strategy. We also offer proofreading, copyediting, substantive editing, and line editing services for websites, landing pages, emails.
We have partnered with companies that offer complementary products and services. (See our Partner page.)
Do I have to pay for a year up front?
No! Venntive automatically processes charges monthly by default. We’ve found that customers appreciate this option for managing their capital outlay. We want your commitment to Venntive to be because you love our Account-Based Everything platform and not because you’re locked into an annual contract. Your long-term success is no less important because you have the luxury of paying monthly. And we want you to be happy.
In exchange, we require the professional courtesy of 30 days written notice via email to cancel your account.
Do you offer discounts?
Yes! We offer discounts for:
1-, 3-, and 5-year subscriptions
Verified non-profits - are you a 501c3 or other non-profit or NGO?
Verified start-ups - this doesn't mean you have to have received outside funding or participated in an incubator or accelerator.
Just email Success@Venntive.com using the Subject line Venntive Discount. Include full contact details and information about your organization.
1. Acceptance of Terms
2. Description of Services
Venntive is an Internet networking service provider, utilizing web-based software, where people such as business owners, marketing professionals and group members can organize their groups, perform marketing functions, and manage corporate operations. As described above, anyone who takes advantage of the aforementioned software in any way, form, or fashion, shall be considered a User for purposes of this Agreement.
3. Conditions of Use
If a User chooses to register on the Site, such User must provide certain personally identifiable information, including but not limited to, name, address, and email address, (collectively "Registration Information"). Providing false Registration Information on the Site constitutes a material breach of this Agreement, to which Venntive may immediately terminate User’s access to the Site. If a User is registered through the use of a proxy, a league manager, or a team captain, that particular representative expressly represents that he, she, or it has the proper authority and permission to register such player or User on the Site. Any false or misrepresentation of authority is cause for immediate termination of access to the Site.
A Venntive account is not transferable to a third party over a public exchange. Venntive and subsidiary product subscriptions can only be sold by Private Label InterActive. A Venntive account is transferable within the original company or under certain acquisition circumstances with permission from Venntive. Any transfer of a Venntive account to a new entity is subject to adjustment to current published pricing and training / set up programs.
4. No Endorsement of Content or Businesses
Venntive makes no representations, warranties, or endorsements, express or implied, regarding the quality, accuracy, reliability or condition of any content posted on the Site, regardless of who posted such content or when it was posted or for what purpose it was posted. Venntive does not control the quality, safety, truth or accuracy of the content that is posted on the Site and makes no representation thereof. Venntive shall have no obligation to review the Site's content and User understands this. All content provided by Users of the Site is the sole responsibility of the User, not Venntive. User understands that by making any use of the Site whatsoever, User may be exposed to content that is inaccurate, misleading, or content that User may otherwise find objectionable. User hereby agrees that User shall evaluate and assume all risks and liability associated with the use of any content, and that under no circumstances will Venntive or any of its affiliates, be liable for any loss or damage of any kind as a result of the use of any content or service providers posted, emailed or otherwise made available through the Site.
5. Acceptable and Lawful Use of Site
Any Registration Information, computer information, or other information User provides to Venntive in connection with User’s use of the Site: (a) shall not be false, inaccurate, deceptive, deceitful, or misleading; (b) shall not be obscene or indecent; (c) shall not contain any viruses of any kind, Trojan horses, worms, time bombs, or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information; (d) shall not infringe any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy; (e) shall not be defamatory, trade libelous, unlawfully threatening or unlawfully harassing, invasive of another's privacy, or harm minors in any way; (f) shall not create liability for Venntive or cause Venntive to lose (in whole or in part) the software products or Venntive’s suppliers; and (g) shall not include personal or identifying information about another person who does not wish to be included. User’s shall comply will all applicable laws, statutes, ordinances and regulations regarding use of the Site. Venntive reserves the right to report any wrongdoing, if Venntive becomes aware of it, to the applicable government agencies. If User breaches any provision of this paragraph, Venntive may not only immediately terminate User’s access to the Site, but User agrees that Venntive shall bring any and all legal action against User allowed within the law for such tortious conduct.
6. Acceptable and Lawful Use of Software
Any use, reproduction, redistribution of any products by User, software or otherwise, that are not in accordance with the intended use of the Site, are expressly prohibited by this Agreement, the law, and can result in severe civil and criminal penalties. Venntive may, at its sole discretion, prosecute violators to the maximum extent of the law.
ANY COPYING, DISTRIBUTION, REPRODUCTION, REDISTRIBUTION, OR FURTHER REDISTRIBUTION OF THE SITE OR ANY SOFTWARE PRODUCTS TO ANY OUTSIDE LOCATION, OTHER SERVER, OUTSIDE PARTY, ENTITY, OR PERSON, IS EXPRESSLY PROHIBITED WITHOUT THE EXPRESS WRITTEN CONSENT OF Venntive.
All users of Venntive and the Software agree to uphold the principles set by the EU-US Privacy Shield Framework. Use of the Venntive platform certifies that the user agrees to and takes responsibility for protecting any data gathered about citizens of the European Economic Area (EEA) in accordance with the EU-US Privacy Shield Framework. Users accept liability for protecting and limiting distribution of data gathered to be in compliance with the EU-US Privacy Shield Framework.
7. License Granted
No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended to be created or in fact created by this Agreement between User and Venntive. This Agreement is between the User and Venntive and is not intended to be for the benefit of any third party. If there is a dispute between participants on this Site, or between User and any third party, User understands and agrees that Venntive shall not be under any obligation to become involved. In the event that one User has a dispute with one or more other Users or third parties, both Users hereby expressly and unconditionally release Venntive, Venntive’s officers, employees, agents and successors in rights from claims, demands and damages (actual and consequential) of every kind or nature, known or unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way related to such disputes and/or services. User shall also fully indemnify Venntive, its officers, employers, agents, successors and the like fully for any claims made by a third party, including claims for costs and attorneys fees.
9. Posting on Venntive
Venntive utilizes reasonably secure servers to protect Users Registration Information. Users shall not disclose Registration Information to third parties. Users understand that they are fully responsible for all activities which occur under their Registration Information. User agrees to immediately notify Venntive in writing of any unauthorized use of User's own account. Anyone deemed a proxy, in charge of another User’s account, a league manager, or a team captain, agrees to refrain from disclosing Registration Information to third parties, unless written consent from Venntive is obtained prior to such information is disclosed.
11. Privacy Statement; Email
Users have read and understand the terms of our Privacy Statement more fully described at https://www.Venntive.com/privacy which is hereby incorporated into this Agreement by reference as (Exhibit “A”). Users acknowledge that the Site may link to other sites on the World Wide Web which may not controlled by Venntive and that the collection of a Venntive's data by these other sites may be outside the scope of Venntive’s control. Venntive reserves the right to monitor a User's use of the Site in accordance with our Privacy Statement. Users acknowledge that by becoming a User, they consent to receipt of certain email messages from Venntive in connection with the use of the Site and software, including without limitation newsletters, notifications by league managers, captains and other players and reminders of events, event schedules and attendance.
12. System Integrity
Users shall not use any device, software, or routine to interfere with the proper working of the Site. Users shall not use any method to intercept or expropriate any system data or information from the Site without the express written consent of Venntive. Consent shall not take any action that imposes an unreasonable burden upon the infrastructure used to support the efficient operation of the Site including but not limited to unsolicited email or Spam. Users shall not use any robot, spider, other automatic device, or manual process to monitor or copy our web pages or the content contained herein without the prior expressed written permission of Venntive. Information on the Site is frequently updated and is proprietary or is licensed to Venntive. Users shall not copy, reproduce, alter, modify, create derivative works, or publicly display any content from the Venntive web site without the prior expressed written permission of Venntive and the appropriate third party.
13. System Outages
Venntive periodically schedules system downtime for maintenance and other purposes. Unplanned system outages also may occur. Venntive shall have no liability whatsoever for the resulting unavailability of the Site or for any loss of data or transactions caused by planned or unplanned system outages or the resultant delay, mis-delivery, non-delivery of information caused by such system outages, or any third party acts or any other outages of web host providers or the Internet infrastructure and network external to the Site.
14. No Warranty
Venntive provides this web site and the software products "as is" and without any warranty or condition, express, implied or statutory. Venntive specifically disclaims, and User expressly waives, any implied warranties of title, merchantability, and fitness for a particular purpose, accuracy of informational content and non-infringement. User assumes total responsibility and risk for use of this site, use of any service providers obtained from this site, the software products, and hyperlinked Websites.
Venntive makes no warranty that the site will meet User’s specific requirements or expectations, or that software products or services will be uninterrupted, timely, secure or error free, nor do we make any warranty as to the results that may be obtained from the use of the software products or as to the accuracy or reliability of any information obtained through the site or that any defects will be corrected. No advice or information, whether oral or written, obtained by a user from Venntive shall create any warranty not expressly made herein. This disclaimer is made to the fullest extent permitted by law.
16. Other Limitations of Liability
Venntive, its parent company, shareholders, affiliates, suppliers or their respective authorized representatives shall not be liable for any indirect, consequential, incidental, special, punitive or exemplary damages, or for any loss of profits or revenue, including but not limited to loss of sales, profit, revenue, goodwill, or downtime, (however arising in tort, contract, or otherwise) regardless of such party's negligence or whether such party knew or should have known of the possibility of such damages. If any court of competent jurisdiction strikes the above clause down for whatever reason, Venntive’s liability shall still be limited to the fullest extent permitted by law. Users understand and agree that the download and upload of any material through this site is done at User’s discretion and risk and that User’s will be solely responsible for any loss or damage to User’s computer system or loss of data that may result in the download or upload of any material. Venntive neither assumes, nor does it authorize any other person to assume on its behalf, any other liability in connection with the provision of the site and software products. The limitations of liability provided in this Agreement inure to the benefit of Venntive, our parent company, shareholders, affiliates and to all of our respective officers, directors, employees, attorneys and agents and, in each case, liability is limited to the fullest extent permitted by law.
User shall indemnify, defend and hold harmless Venntive, its parent company, shareholders, subsidiaries, affiliates, officers, directors, employees, agents and advisors from and against any and all claims, demands, actions, costs, liabilities, losses and damages of any kind (including attorneys' fees and costs) resulting from User's use of the Site or software products provided hereunder by Venntive and Visitor's or User's breach of any provision of this Agreement or any intentional wrongdoing by Visitor or User.
Notices to User and Venntive shall be by email or sent via certified mail, return receipt requested. Email to Venntive shall be sent to info@Venntive.com or, if by certified mail, to Venntive, such notice shall be sent to: 249 S. Hwy 101, Suite 525, Solana Beach, San Diego, CA, 92075. Email Notices sent to Users within the USA shall be sent to the email address contained in User's Registration Information. US Mail to User shall be sent to the address User provides. If User fails to provide such an address then Venntive shall not be under an obligation to locate or sent US Mail. User is responsible for keeping User's Registration Information current. Venntive shall not be responsible for User's failure to receive notice if User's Registration Information is incomplete, not current, or otherwise inaccurate. Notice sent by email shall be deemed given twelve (12) hours after email message is sent. Users can modify email addresses and other Registration Information previously provided to us by emailing support@Venntive.com or by updating their account information online.
19. Electronic Signatures
Any document or record, including this Agreement, which is transmitted or received by electronic transmission by either party shall be treated in all manner and respects as an original signed document where sufficient indicia of acceptance by the respective party exists. Accessing the Site constitutes acceptance of this Agreement by User.
20. Governing Law and Choice of Forum
This Agreement shall be governed by and construed in accordance with the laws of the State of California, exclusive of its choice of law rules and matters affecting copyrights, trademarks and patents under U.S. federal law. In any action to enforce this Agreement, the prevailing party will be entitled to costs and attorneys' fees. Any suit relating to this Agreement, the Site or the software products shall be brought exclusively in the courts of San Diego, the Parties consent to the jurisdiction thereof.
The Site is offered by Venntive. Venntive is currently located at 249 S. Hwy 101, Suite 525, Solana Beach, CA 92075. Anyone wishing a copy of this Agreement may obtain such by writing a formal written request to Venntive, accessing the Site, or emailing support@Venntive.com. Questions concerning the Site, the software products, or any aspect of this Agreement should be directed to Venntive.
23. No Spam
User shall not send unsolicited bulk email (spam). All Users are required to accept and adhere to Venntive's anti-spam policy (attached hereto as (Exhibit “B”) and incorporated by reference). This policy also applies to using Venntive's network to
Additional Terms for Account Owners
If a User signs up for a paid Venntive subscription or account, that User shall be deemed an “Account Owner” and the following additional terms and conditions shall also apply to such User. Such Account Owner may have contacts in his or her account that may use the Site to make payments to the Account Owner for events, such as meetings, practices, event fees, sports equipment or other fees or costs relating to the group or team.
1. Monthly Membership Fee for Account Owners
The charge to an Account Owner for the ‘Premium Account Membership’ shall be charged on the Account Owner’s credit card at the end of each 30-day cycle after Account Owner’s initial subscription date. Pricing for accounts is available on the Pricing page of the Venntive.com website. Such charge shall reflect Venntive's parent company, Venntive.
2. Additional Benefits
Venntive offers additional benefits to the Account Owner (paying subscribers). These benefits include, but are not limited to, more flexible emailing tools, faster contact import functions, and processing of payments for events and seasons. Venntive offers a store venue ("Store") which allows Account Owners to offer and sell items to the public at large. Venntive shall in no way be involved in the transaction between buyers and sellers. Any dispute between the buyer and the seller shall not involve Venntive. Account Owners shall therefore indemnify Venntive fully for any costs, fees, including attorneys fees Venntive may have to pay in defending itself in defending itself against a buyer or a seller.
3. Items Sold via the Store
Account Owner waives any guaranty or warranty obtained regarding the quality, safety or legality of items advertised, any complaints regarding the accuracy of content or listings, including disputes or complaints regarding the description of items, the ability of sellers to sell items, the ability of buyers to pay for items, or that a buyer or seller will actually complete a transaction to the fullest extent allowable under the law.
4. Transfer of Items Sold via the Store
Venntive does not transfer legal ownership of items from the seller to the buyer. Nothing in this Agreement shall modify the provisions of California Commercial Code Section 2401(2) which provides in pertinent part "Unless otherwise explicitly agreed title passes to the buyer at the time and place at which the seller completes his performance with reference to the physical delivery of the goods, despite any reservation of a security interest and even though a document of title is to be delivered at a different time or place; and in particular and despite any reservation of a security interest by the bill of lading."
5. Transaction Fees
Depending on your subscription with Venntive, you may have transaction fees associated with selling items on your storefront or for event registration. This will be found on your Account Settings page when you you are logged in to your Venntive account. If transaction fees apply to the account subscription, Account Owner agrees that Venntive charges a transaction fee for payments made through the Site by players to Account Owners and payments made through the Store by any buyer. Such transaction fee(s) shall be charged on Account Owners credit card at the end of each month. By signing up for the premium account, Account Owner expressly authorizes Venntive to automatically process all such fees by credit card at the end of each month. All transaction fees shall be non-refundable. The fee charged by Venntive shall be in addition to any transactional fees paid to PayPal or Authorize.net. PayPal and Authorize.net are third party vendors which provide on-line payment services.
6. Restriction on Use of the Store
While using the Store, Account Owner shall not:
Violate any laws or third party rights; Use the Store if you are not able to form legally binding contracts or are under the age of 18; Fail to deliver items purchased from Account Owner, unless the buyer fails to meet agreed upon terms; Intentionally, accidentally, or negligently circumvent or manipulate Venntive's fee structure, billing process or fees owed to Venntive; Transfer Account Owner’s account and User Identification to another person or entity without Venntive's express written consent; Offer to sell or sell any of the following prohibited items: Adult content and sexually oriented materials including child pornography; Agricultural compounds including fertilizers; Alcoholic beverages including beer, wine, spirit, and liquor; Animals, fish, plants, and wildlife products; Cigarette, cigar, tobacco, or nicotine products;
Copyrighted items and content which breach any copyright or other intellectual property rights; Counterfeit items including, coins, currency, and stamps; Drug paraphernalia and narcotics; Firearms, fireworks, ammunition, pyrotechnics, and explosives; Government-issued identification documents including passport, driver license, police badge and insignia; Human bodies or body parts and bodily fluids; Illegal telecommunication or electronic equipment such as satellite, digital, cable Law enforcement and military items prohibited by federal and state law; Lottery and raffle tickets, sweepstakes, pyramid schemes, manufacturer coupons, multiple level marketing programs, etc.; Mailing lists, personal information, e-mail addresses, or URL's; Meat, livestock and poultry; Medicine, medical devices, and health-related supplements; Weapons such as pepper spray, switchblade knives, ninja stars, or concealed weapons; Products recalled by the U.S. Consumer Product Safety Commission, other government agency, or product manufacturers; Real estate; Slot machines and gambling equipment;
Stocks, bonds, and securities of companies; Non-transferrable travel packages and offers including vouchers, airplane tickets, train tickets, and timeshare properties; and
Any other item that violates any applicable federal, state or local law or regulation or which Venntive determines, in its sole discretion, is inappropriate for sale through the Store. If Account Owner does violate this provision, Venntive shall be able to immediately terminate Account Owner’s account, and recover any and all fees, costs and expenses incurred from such actions, including attorneys fees.
7. Abuse and Misuse of Store
Venntive may terminate Account Owner’s account and services at any time upon notice to Account Owner. Venntive may also, but has no duty, to immediately terminate its services, terminate Account Owner’s access and password and/or remove any content. Upon termination, Account Owner shall remain fully and solely responsible for any applicable transaction fees still due and owing. Termination by Account Owner requires 30 days written advance notice to Venntive. Account Owner may request a refund for any unused prepayments that were collected by Venntive. All subscription-related refunds will be pro-rated with the remaining balancing starting 30 days from the receipt of the request to cancel the account. This refund will be processed within 30 days of receipt of the account termination request and will be in the form of a credit to the card Venntive has on file.
9. Limitation of Liability
Venntive provides the Store "as is" and without any warranty or condition, express, implied or statutory. To the fullest extent legally permitted, Venntive specifically disclaims any implied warranties of title, merchantability, and fitness for a particular purpose, accuracy of informational content and non-infringement. Account Owners assume total responsibility and risk for use of the Store. Venntive cannot guarantee continuous or secure access to its services and operation of the Store may be interfered with by factors outside of its control. Venntive shall not be liable for any loss of money, goodwill or reputation or special, indirect, or consequential damages arising out of Account Owners use of the Store or Venntive's services.
Additional Terms for Members of Groups
A User who signs up as a member of a group on the Venntive Site shall be deemed a “Member”. Members of groups may have additional benefits provided to them. There are no additional monthly fees charged to group members.
1. Transaction Fees
User, Member and Account Holder agree that PayPal and Venntive charge fees for payments made through the Site. Such transaction fee(s) are in addition to event and season fees. By providing your billing information through the Venntive and PayPal payment systems, User, Member and Account Holders expressly authorize PayPal and Venntive to automatically process all such fees. All transaction fees are non-refundable. PayPal is a third party vendor which provides on-line payment services.
2. Limitation of Liability
Venntive assumes no risk of liability in connection with these transactions, and any disputes shall be handled directly between the parties and not involve Venntive whatsoever.
Additional Terms for Sponsors
Individuals, companies, and other entities may choose to sponsor a Venntive group or company (hereinafter "Sponsors"). Sponsors and their sponsorships are displayed on the group Website, at the discretion of the group organizer. Some accounts provide an online mechanism for a third party to become a Sponsor directly through the group Website.
1. Transaction Fees
Users, Members and Account Holders agree that PayPal, Authorize.net, and Venntive charge fees for payments made through the Site by Sponsors to Account Owners. Such transaction fee(s) are in addition to sponsorship fees charged by the Account Owner. By providing User, Member, or Account Holder billing information through the Venntive and PayPal and Authorize.net payment systems, Venntive is expressly authorized to automatically process all such fees. All transaction fees are non-refundable. PayPal and Authorize.net are third party vendors which provide on-line payment services.
2. Limitation of Liability
Venntive assumes no risk of liability in connection with the transactions between Sponsors and Account Owners, and any dispute between a Sponsor and an Account Owner shall be handled directly between the Sponsor and Account Owner.send SMS text messages.
To send the same message indiscriminately to a large number of recipients, send unsolicited commercial email, generally not allow an option to unsubscribe, send junk or bulk mail, sending numerous amounts of short messaging service messages, or to send a singular message repeatedly to a singular individual or entity over the internet (hereinafter “Spam”) is absolutely prohibited by Venntive. Venntive, developer and provider of the Venntive system suite of email and mobile SMS marketing tools, along with Venntive partners and affiliates who make Venntive system available to their customers, support ONLY permission-based email and mobile marketing practices. In this regard, Venntive has implemented some of the strictest policies in the email industry and supporting procedures that:
Help prevent the Venntive system from being inappropriately used for the purpose of unsolicited email or short messaging service ("SMS") campaigns.
Require permission-based marketing.
Promptly respond to all factually supported complaints suggesting the Venntive system has been used as a vehicle to send unsolicited email or SMS messages.
Venntive itself periodically monitors import lists and outgoing emails and SMS messsages for suspiciously large intended or actual broadcasts that could possible be considered Spam. If any activity of Spam is detected by Venntive, such Spamming conduct is immediately halted by Venntive, and such Venntive user is subject to being permanently barred from ever using Venntive (or any of our Partners', affiliates' and/or internet service providers (hereinafter "ISPs")) systems.
In addition to wasting valuable resources and time, Spam is considered by Venntive intrusive, costly, irrelevant and offensive. Spam is the opposite of permission-based emails - those that are anticipated, personal, relevant and often associated with a "pre-existing business or personal relationship."
Unsolicited Email or Spam Complaints and Recommended Action/Appeal Process
If an email is sent out through Venntive that generates a Spam complaint or that an unsolicited email has been sent from the Venntive system tools, an investigation is initiated. The Venntive user is then notified that an unsolicited email complaint has been lodged against them and a demand is then issued to "show proof" that the complainant opted in to the user's list. The Venntive user is reminded of the terms they accepted in the End User License Agreement (including possible legal ramifications if the user is guilty of Spamming). In addition, the complainant's email address is automatically tagged as "unsubscribed" if the complainant did unsubscribe--so no further emails are sent to the complainant. The Venntive user is also required to manually remove the complainant's email address from their contact list of opt in email if the complainant did not unsubscribe.
Appeal Process - A Venntive user may appeal such complaint by providing a record of when that particular recipient chose to opt into the Venntive mailing list (hereinafter the “Opt In Record”). The Venntive user shall solely be responsible for keeping and providing the Opt In Record that proves that the recipient chose to receive the email and was not simply put on such list unilaterally by the Venntive user. If the Venntive user cannot provide Venntive with the Opt In Record, then the appeal shall be considered unsuccessful and the individual Spam complaint shall be assessed up to a $100 fine; fines vary depending on complaint.
Termination of Venntive User - If Venntive has ANY reason to believe the user of the opt in email, despite the warnings, is or will continue to send unsolicited bulk email to more than 10 individuals without the particular individuals permission, or any complainant who has previously unsubscribed, the user's Venntive account privileges are subject to immediate termination without penalty recourse or fee.
Requiring Users to Sign an End User License Agreement
any content related to inappropriate subject matters;
any content to "rented" or "purchased" lists;
any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene;
libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable;
any content that you do not have a right to post and transmit under any law or contractual/fiduciary relationships;
any content, such that such posting, uploading, or transmission constitutes the infringement of any patent;
trademark, trade secret, copyright or other proprietary rights of any party;
any materials that contain software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
any materials which imposes an unreasonable large load on our infrastructure;
any content that is harmful to minors;
content that intentionally or unintentionally violates any applicable local, state, national or international law, including, but not limited to, regulations promulgated by the U.S. Securities Exchange Commission, any rules of national or other securities exchange, including without limitation, the New York Stock Exchange, the American Stock Exchange or the NASDAQ, and any regulations having the force of law;
content that is misleading or impersonates any person or entity or falsely states or otherwise misrepresents your affiliation with a person or entity;
content with manipulated, or forged identifiers;
content promoting harm or providing instructional information about illegal activities;
Once Email Recipients Unsubscribe, Suppression Mandatory not Permissive
With regard to email campaigns, all users of Venntive must also accept that an unsubscribe option be automatically appended to every email sent to more than 100 people via the Venntive system. This is mandatory. When the unsubscribe option is requested by an email recipient, Venntive system automatically suppresses emails to that email address in future campaigns. This suppression feature is also mandatory.
In the event that a Venntive user violates any one of our usage rules, or for any other reason deemed appropriate by Venntive, in the sole discretion of Venntive, Venntive reserves the right to suspend or terminate such user, without notice that user’s access to the Venntive system user's account and all related data. Venntive relies on feedback from various governmental and industry sources, a network of the leading ISP's in the world and millions of email recipients to assist in our policing against spam.
Free Anti Spamming Tools
Venntive offers free tools like confirmed opt-in subscription forms to encourage Venntive system users to create and manage confirmed opt-in lists of contacts. By building and using confirmed opt-in lists, Venntive system users can be certain that they are sending emails to recipients that have expressly given their permission, and requested, to receive such emails. If a Venntive System user desires to allow people to subscribe to any of their email lists on the Venntive system, they are required to use Venntive's confirmed opt-in subscription form for an opt in email.
Think You've Been Spammed?
If you have, please follow the following easy steps:
Immediately unsubscribe using the "unsubscribe" link at the bottom of the email.
Forward the unsolicited email to abuse@Venntive.com and provide any other information that you believe may help us in our investigation.
Many spam complaints are registered with anti-spam agencies. We fully support the efforts of agencies working to responsibly curtail the sending of unsolicited commercial email. However, if an individual specifically opted-in to receive Venntive email, and then falsely and/or maliciously files a Spam complaint against Venntive alleging they did not, Venntive will cooperate fully with appropriate agencies to ban that particular user from further use of anti-spam software and the community. Thank you for reviewing our Anti-Spam Policy.
2. Personal Information
Personal Information shall be defined, but not limited to, as information that is specifically identifiable to a unique individual, information such as a name, address, individual’s telephone number, e-mail address, account number, information about an individual's activities if directly linked to that person (hereinafter “Personal Information”). Personal Information also includes, but shall not be limited to, demographic information, such as date of birth, one’s gender, geographic area, and personal preferences if such information is identifiable and unique.
3. Personal Information We Collect
Venntive collects Personal Information from Users in a number of ways, examples of such are: when Users visit the Venntive Site, Venntive collects Personal Information when Users: (1) register and set up an account; or (2) contact Venntive by e-mail for any reason; or (3) Users enter contact information of clients or potential clients for the purpose of engaging with them through the use of the Venntive platform. When Users visit the Venntive web site or sites with Venntive tracking scripts embedded, some information is also automatically collected for the benefit of our Clients, such as the Users' computer's Internet Protocol (“IP”) address, Users' computer's operating system, the browser type, the address of a referring web site, and the time and date of Users visit and purchases. Venntive treats this information as Personal Information if it is combined with or linked to any of the identifying information mentioned above. While these may be some examples of how Venntive can gather and obtain User Personal Information, User shall not consider this to be an exhaustive list. All Personal Information collected is for the express purpose of identity confirmation and fraud prevention, so Venntive's servers and team can be assured accurate information is delivered to the correct individual using the software.
4. How We Use Personal Information
Venntive uses Personal Information to process User requests and provide Users with services, to inform Users about other products, to provide Users with products and/or services Venntive believes may be of interest to the User. When Venntive uses User Personal Information in its own marketing efforts, Venntive provides Users with options and do not disclose the User’s Personal Information to third parties, except as described in this Policy. Personal Information provided online may be linked together or merged with other Personal Information so that Venntive may confirm the identity of the user, better understand User needs, and inform Users about Venntive products or services. Venntive also uses User Personal Information to send Users informational e-mails, including without limitation to newsletters, notifications by account owners, project managers, forum moderators, group members, and reminders of event schedules and attendance.
If Users send emails through the Venntive Site, the User must understand that the email will include email address and any personal message included. Due to the nature of the e-mail being sent from the Venntive Site, these emails are not private communications and therefore are not confidential. Venntive has no responsibility to keep such information confidential if User sends emails through the Venntive Site. User shall not use the Site or any software provided through the Site to send spam or content that violates this agreement or any other User agreement. To stop receiving emails from us or our clients, please click the link found at the bottom of each email or update your account preferences.
Venntive has put security measures into place in an effort to protect User’s Personal Information while such information is under Venntive control. All Personal Information relating to Users are stored in a reasonably secure environment, separate from the Site. User’s account information is accessible online only through the use of a confidential password. To protect the confidentiality of Personal Information, User must keep its password confidential and not disclose it to any other person. User is solely responsible for all uses of the Site by any person using User password. User shall advise Venntive immediately if User believes its password has been misused or improperly obtained.
7. Control of Personal Information
Venntive gives the User the opportunity to opt-out of receiving communications from Venntive, and to limit the use and disclosure of the User’s own Personal Information for purposes other than which it was originally collected or subsequently authorized. Every non-transactional email sent by Venntive servers includes a link to manage preferences. Use that link to opt-out of any communications from that sender. You can also opt out by sending an email to support@Venntive.com with a reference to the email you received. Venntive does not sell, rent, or share Personal Information with third parties without User’s prior consent, except in the limited circumstances as described in this Policy. Venntive acknowledges that EU individuals have the right to access the personal information that we maintain about them. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct his query to the contact information listed below. If requested to remove data, we will respond within a reasonable timeframe.
Venntive may share Personal Information with third-party vendors who assist Venntive in performing functions necessary to operate Venntive’s own business. These functions may include, but are not limited to, website hosting, credit card transaction processing, and data entry. Venntive limits User Personal Information shared with Venntive third-party vendors to that which Venntive believes is necessary to carry out those functions. In addition, Venntive may disclose Personal Information in the good faith belief that Venntive is lawfully authorized to do so, or that doing so is reasonably necessary to comply with legal process or authorities, respond to any claims, or to protect the rights, property or personal safety of Venntive, its users, its employees or the public. Venntive also may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements. Information about Venntive Users, including Personal Information, may be disclosed or transferred as part of, or during negotiations of, any merger, sale of company assets or acquisition.
Notwithstanding any other provision, Venntive may also engage a data provider who may collect web log data from contacts in Venntive accounts (including IP address and information about browser or operating system), or place or recognize a unique cookie on such contacts' browsers to enable the delivery of customized content. These cookies contain no personally identifiable information. The cookies may reflect de-identified demographic or other data linked to data that Venntive users voluntarily have submitted to us, e.g., email address, that we may use to interface with a data provider solely in hashed, non-human readable form. To opt-out of these data provider cookies, please go to http://www.aboutads.info/choices
8. EU-US and Swiss-US Privacy Shield
Attn: Privacy Manager
665 47th Avenue
San Francisco, CA 94121 USA
Venntive has further committed to refer unresolved privacy complaints under the EU-US and Swiss-US Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, visit http://www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint.
When a customer and Venntive have agreed by contract that transfers of personal information from the European Economic Area (“EEA”) or Switzerland will be transferred and processed pursuant to the Privacy Shield for the relevant services, when conducting those activities on behalf of its EEA/Swiss customers, Venntive holds and/or processes personal information provided by the EEA/Swiss customer at the direction of the customer. Venntive will then be responsible for ensuring that third parties acting as agents on its behalf meet the same standards. Pursuant to the Privacy Shield, Venntive remains liable for the transfer of personal data to third parties acting as our agents unless we can prove we were not a party to the events giving rise to the damages.
Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel. Venntive is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).
9. EU General Data Protection Regulation
Venntive supports the tenets of the General Data Protection Regulation (GDPR). We collect a minimum amount of information, and we will ask for your consent to process any information that goes above and beyond the information we need to collect about you and your actions on our website. We do collect your IP address and store cookies on your browser for fraud protection and identity confirmation during the use of our website and while logged into the Venntive CRM application. We do this for your protection and for analyzing the use of our platform to provide you with the best user experience possible. If you choose to exercise any of your rights under the GDPR, we will comply to the fullest extent of the law. If you wish to contact Venntive's Data Protection Officer (DPO), you may do so by emailing DPO@Venntive.com.
10. Policies for Users in Australia
If you are a Member who lives in Australia, this Section applies to you. We are subject to the operation of the Privacy Act 1988 (“Australian Privacy Act”).
Where we say we assume an obligation about Personal Information, we are also requiring our subcontractors to undertake a similar obligation, where relevant.
We will not use or disclose Personal Information for the purpose of our direct marketing to you unless: you have consented to receive direct marketing; you would reasonably expect us to use your personal details for the marketing; or we believe you may be interested in the material but it is impractical for us to obtain your consent. You may opt out of any marketing materials we send to you through an unsubscribe mechanism or by contacting us directly. If you have requested not to receive further direct marketing messages, we may continue to provide you with messages that are not regarded as “direct marketing” under the Australian Privacy Act, including changes to our terms, system alerts, and other information related to your account.
Our servers are primarily located in the United States. In addition, we or our subcontractors, may use cloud technology to store or process Personal Information, which may result in storage of data outside Australia. It is not practicable for us to specify in advance which country will have jurisdiction over this type of off-shore activity. All of our subcontractors, however, are required to comply with the Australian Privacy Act in relation to the transfer or storage of Personal Information overseas.
If you think the information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, we will take reasonable steps, consistent with our obligations under the Australian Privacy Act, to correct that information upon your request.
If you are unsatisfied with our response to a privacy matter then you may consult either an independent advisor or contact the Office of the Australian Information Commissioner for additional help. We will provide our full cooperation if you pursue this course of action.
11. Cookies, IP Addresses and URLs
Automatically Collected Information: Venntive automatically receives certain types of Personal Information whenever a User interacts with Venntive. For example, when a User visits the Site, Venntive automatically collects the User IP address and the type of browser the User uses. Information may be automatically collected through the use of a term called "cookies." Venntive also collects various types of information called ‘clickstream information’, which is information about Users browsing behavior, such as IP address information, entry and exit points for the Site, search terms, web site addresses User visits, page views, and impressions. Cookies are also collected. Cookies are small text files placed on Users hard drive by a web site when Users visit a particular website. These files identify a User’s computer and record a User’s preferences and other data about a User’s visit so that when the User returns to the site, the site knows who the User is, and can personalize the User visit. Most browsers automatically accept cookies as the default setting. Users can modify the setting to reject cookies or to prompt Users before accepting a cookie from the sites User visit by editing browser options. Venntive may place or recognize a unique cookie on Users browser to enable Users to receive customized content or services, as well as for fraud protection and identity confirmation. Any cookies made available to shopping carts or other tracking information sent to third parties will reflect only de-identified demographic or other data linked to data Users have voluntarily submitted to Venntive, will be encrypted, and will not be used to identify Users individually. If Users decide not to accept Venntive cookies, Users will still be able to access those parts of the Venntive site available to the general public, but Users may not be able to login or use the site's features or services, and Users may have a less satisfactory experience.
12. Links to Other Web Sites
The Venntive Site contains forms that Users may use to enter Personal Information. By submitting these forms, the User agrees that Venntive has permission to accept, store, and process the data provided through the submission of the form.
14. Policy Changes