Customer Support
Help when you need it.
For the life of your account.Support isn't a 90-day window or a paid upgrade. It's included — for as long as you're a Venntive customer.
Email, chat, and phone support on every plan. Plus self-serve resources built into the platform so your team can find answers fast.
How to reach us
Multiple ways in.
One team on the other side.EmailAll plans. For non-urgent questions, detailed issues, or anything that benefits from a written thread.Success@Venntive.comLive ChatAll plans. Available inside the platform. Fastest path for quick questions while you're working.Available in-platformPhone / TextGrow and Scale plans. For complex issues or anything that's faster to talk through than type out.202.800.2002Support TicketAll plans. Use the form below for detailed issues. Include your account email, your Group, and as much detail as possible.Submit a ticket →Self-serve resources
Built into the platform.
Available anytime.Help CenterFull documentation for every feature in Venntive. Searchable, organized, and updated with the platform.GuideMe ToursStep-by-step in-platform walkthroughs for key workflows. Your team learns as they work — no separate training session required.Video TutorialsShort, task-specific videos for common workflows. Watch exactly what you need, when you need it.Help BubblesContextual help available throughout the platform. Hover over any Help Bubble for instant guidance on the feature you're using.Submit a support ticket
Tell us what's going on.
The more detail you provide, the faster we can help. We'll get back to you as quickly as possible.
To get the fastest resolution: include your account email address, the name of your Group, and a clear description of the issue. Screenshots are always helpful — attach them if you can.
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