Submit A Support Ticket

If you need to ask a question or report an issue with your service, you may open a “support request” in this section.

Venntive can be your email delivery service to help properly build relationships with your target audience so that you can increase your brand presence which then builds trust and a higher potential for future purchases. Learn how to convert your prospects from casual opt-ins to long-term customers. Let us evaluate your needs by filling out this Email Marketing Assessment.

With undiscovered opportunities trapped within their own system and with an increasing need for online marketing programs, the search to find a better solution became a top priority. The challenge was to find an affordable end to end solution that would incorporate a user friendly CRM system with a powerful and expandable sales force automation tool. It needed the ability to support email marketing campaigns while systematically growing the database while identifying potential new opportunities. And of course it needed to be able to be accessed my multiple users without requiring assistance from IT.

Solution
Coming on the recommendation of well respected direct response analyst, Venntive was the answer. Its capabilities seemed to be endless. It did everything the company was looking for and at price point that was almost suspect. Venntive seemed to be the best kept secret in the industry.

One of its initial tests was in an effort to breathe life into the company’s failing webinar program. They decided to use the new found tool to promote its latest event. The results; an immediate and overwhelming success.

Shortly there after the company rolled out a series of online initiatives aimed at enhancing and expanding their presence in the marketplace and providing a substantial lift and traction to its lead generation programs.

Venntive was so successful that in less than a year after its implementation the company made the decision to build a branded portal to the application.

Results
• Lead production increased by 390% within one year
• Within one year of implementation 74% of email campaign driven leads added into sales pipeline
• Within 10 months average webinar registration increased from 62 to 264
• More than doubling of average response rate
• The ability to identify “Hot Prospects” via the systems criteria matching
• Data captured and driven directly into the database from multiple response mechanisms
• The ability to deliver real time reporting and analysis which increased overall effectiveness rates

Customer Feedback
“Bringing on Venntive was one of the best investments our company could have ever made. The proof is in the results”.

Solution
After much research the organization selected Venntive to address their ever growing sales support and marketing needs. Venntive - a fully integrated CRM sales force automation solution gave them the ability to manage and expand their database by creating targeted email campaigns with inviting user friendly interfaces and response mechanisms that fed directly into the database. Venntive, with its real time reporting and analysis provided visibility into who their audience was and how to best engage them to support their efforts. By enabling the organization to build better and more effective campaigns they were able to make more informed decisions on how to promote and move the business forward.

Results
Within weeks of implementing Venntive the client began executing awareness and lead generation campaigns. The results were dramatic:
• An immediate and marked increase in unique visitors to their website
• A substantial lift in both online and non-web inquires
• Doubling the number of contacts within their database in three months.
• Identifying and building an active lead funnel
• Defining a lead “nurturing” program to support future business
• Identifying and tapping into previously undiscovered sources of revenue and resources

Customer Feedback
“With Venntive, for the first time we were really able to understand who our audience was and how to leverage that information so that we could expand our ability to help those who needed it most.”

Current Customers: Need Support. Submit a Support Ticket.

The Venntive Privacy Policy is designed to ensure the safety and accuracy of Internet users’ personal information, whether gathered on this site or by our clients. We are in the e-mail business, and understand the importance of personal information security. We are absolutely committed to personal privacy on the Internet.

We enable our clients to reach their customers with highly personalized communications narrowly tailored to their interests. Our technical and marketing efforts bring us into contact with millions and millions of consumers. Therefore, privacy is absolutely critical to the way we do business. To that end, we strive to only work with companies guarding any personal information they collect from their existing or potential customers.

Venntive is a permission-based marketing company and seeks to uphold the privacy, security and comfort level of everyone with whom we come in contact.

Venntive collects data from Internet users including non-personally identifiable information from its site’s visitors, IP address of their server and what pages they visited. We use this information to continuously improve our site’s functionality. Venntive also collects personally identifiable information, including e-mail addresses, from those visitors who opt-in to receive some information from us, make inquiries or comments. We use this information to directly respond to visitors’ communications. If a customer joins an online marketing program with any of our clients, they typically submit some personally identifiable information to participate in this program. However, the type and amount of information collected varies, and each of our clients specifies what information is collected.

Venntive utilizes the industry’s leading data security solutions and has implemented policies and procedures to ensure the physical and electronic security of data stored by Venntive. Venntive employs permission-based marketing principles: it requires its clients to communicate only to users who affirmatively express an interest in receiving e-mails relevant to their interests in a particular company or product. Permission to receive e-mails may be granted and taken away; in other words customers may “opt-in” and “opt-out”. If a customer chooses to opt-out, the Venntive client is required to stop sending messages to that customer. Venntive puts a high value on a customer’s ability to discontinue receiving unwanted e-mail.

If you no longer wish to receive email from a Venntive client, please use the link provided at the bottom of every email to unsubscribe or modify your subscription.  Do not send an email asking to be removed or unsubscribed with no identifying information about the email originally received.

Venntive utilizes Cookie technology for purposes of web site traffic analysis such as the time/date of the visit, the time/date of last visit, the page viewed, the referrer, transaction information for eCommerce pages, and other data. Venntive tracks click behavior in the e-mails it sends out. This data is used to update specific user-profile information, ascertain the areas of most interest to opt-in e-mail recipients, and to personalize e-mail messages to them.

Venntive does not sell, rent, loan, trade, or lease any personal information whether gathered by Venntive itself or received from its clients. When Venntive, on behalf of its clients, collects personally identifiable information from opt-in participants in those clients’ marketing programs, such information belongs to those respective clients and is subject to their policies on sharing of the end user information.

Venntive is a general audience site and is not directed to children under the age of 13. Whether for itself or for its clients, Venntive will not knowingly collect or maintain personally identifiable information from or about anyone under 13. Venntive will make the best effort to assist its clients in complying with privacy laws and adhering to the highest industry standards on privacy.

If you have received unsolicited email sent via our system or purporting to be sent via this system, please forward a copy of that email with your comments to abuse@Venntive.com for review.

If you simply wish to opt out from receiving a client’s emails, use the links at the bottom of every email to modify or remove your subscription. Do not send an email request to us.

We reserve the right to modify this policy at any time.

2. General Use
You promise that you will not use the Email System, in whole or in part, for any purpose that is immoral, unlawful, and/or prohibited by these Terms of Use. Unless otherwise provided by these Terms of Service, you agree that you will not modify, copy, distribute, transmit, display, reproduce, publish, license, attempt to or create derivative works from, frame in another web page, use on any other email, transfer, or sell: any information, software, lists of users, databases or other lists, products or services provided through or obtained from the Email System. You shall not use the Email System in any manner which could damage, disable, overburden, or impair the Email System or interfere with any other party’s use and enjoyment of the Email System. Unauthorized individuals attempting to access prohibited areas (such as access password protected, secure or non-public areas of the Companies’ websites) may be subject to prosecution. Unless you have written permission from the Companies stating otherwise, you agree and promise not to resell or exploit for any commercial purpose any of the Companies’ services or software. Furthermore, you agree and promise to not access, login or use the system (including Company’s publicly available website) for any purpose whatsoever if you, or any company you are associated with or represent, has at any time in the past, or might in the future, (i)
attempt to solicit licensing fees from Company, (ii) threaten legal action against the company, and/or (iii) attempt to enforce a patent against the Company or any of its
affiliates. If you and/or any company you have an interest in could reasonably be construed to operate directly or indirectly in the email marketing business (e.g., on some level, either directly or indirectly, you may be a competitor of Company), you hereby agree and promise to reimburse all reasonable attorneys’ fees, and other related expenses,
Company incurs in evaluating, responding and defending against your solicitations, threats, patent enforcement and/or other actions. Such reimbursement shall be made within 30 days after written request by Company. This section shall survive termination of these Terms of Service and this Agreement.

3. Registration
In order for you to use the Email System, the Companies may require that you provide specific information about yourself. You agree that any information you provide shall be true, complete and accurate. Further, you agree to not falsely represent your affiliation with any person or entity. You agree and acknowledge that information you provide may be used to send you information about the Email System and the Companies’ services unless you unsubscribe from such notifications.

4. Storage and Account Usage
Your account will be allocated disk space at no cost. You may sign up for as many accounts as you would like; each additional account in the Email System will also receive storage space. You acknowledge that the Companies may, from time to time, establish general practices and limits concerning the use of the Email System. You agree that none of the Companies have any responsibility or liability for the deletion of (or failure to store) any content transmitted to maintained by the Email System. You further acknowledge and agree that the Companies reserve the right to change these general practices and limits at any time, in its sole discretion, with or without notice. You hereby authorize Company to bill you in accordance with the agreed upon payment plan (e.g., if you elect a monthly subscription plan to be paid by credit card, you hereby authorize Company to charge your credit card on a monthly basis) according to Company’s billing cycle, the details of which are made available to you through the Email System. You explicitly authorize the Company to charge the credit card number on file for your account for any charges owed, in accordance with the agreed upon payment plan. Further, in the event additional charges are owed (e.g., in the case of account overages, unresolved spam complaints, fees incurred by Company as a result of improper use of your account, etc.), you explicitly authorize the Company to bill any outstanding balances to the credit card on file.

5. Anti-Spam and Privacy
We encourage you to publicize your emails, but sending unsolicited e-mails, spam, offensive emails, or emails to rented or purchased lists, is strictly prohibited. If we become aware of your sending an unsolicited email, spam or offensive email, we may immediately terminate your account. By using the Email System you hereby agree that you accept the Privacy Policy and Anti-Spam Policies available for review on each of the Companies websites. Your violation of Privacy or Anti-Spam Policies may lead to complaints against you. You hereby agree to indemnify and hold each of the Companies (including each of their respective officers, directors, founders and others affiliated with it) harmless from any and all expenses, damages, fines, and other liability it may be held responsible for as a result of Your Use (defined below) of the Email System. For the purposes of these Terms of Service, “Your Use” includes but is not limited to any use of the Email System through your account, whether or not it was actually you who used the account and whether or not you approved, authorized, knew or had reason to know of such use. In the event Your Use directly or indirectly causes a spam complaint, in addition to all other amounts the Companies’ may be entitled to recover from you, you agree to pay up to $100 USD FOR EACH SPAM COMPLAINT (payable in the billing cycle during which the complaint was
received) ( if you are listed as a Bonded Sender in our system) if you do not have proof that the complaining recipient opted-in to your email list. This section (and, specifically your obligation to indemnify) shall survive termination of these Terms of Service and/or this Agreement. Before initiating the delivery of any emails through Company’s Email Delivery System, you agree to have your and your company’s privacy policy, anti-spam policy and any other policies relating to your website and/or emails, reviewed by independent legal counsel.

6. General Conduct
You, and not the Companies, are entirely responsible for all information, data, text, software, music, sound, photographs, graphics, video, messages or other materials (”Content”) posted or delivered via the Email System. the Companies are not responsible for controlling Content posted or delivered via the Email System. You hereby guarantee the accuracy, integrity and quality of any Content posted or delivered via the Email system through your account. You agree to not post, upload or otherwise transmit:

a. any content related to inappropriate subject matters or content which is misleading;
b. any content that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable;
c. any content that you do not have a right to post and transmit under any law or
contractual /fiduciary relationships;
d. any content, such that such posting, uploading, or transmission constitutes the infringement of any patent, trademark, trade secret, copyright or other proprietary rights of any party;
e. any materials that contain software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
f. any materials which imposes an unreasonable large load on our infrastructure;
g. any content that is harmful to minors;
h. any content that intentionally or unintentionally violates any applicable local, state, national or international law, including, but not limited to, regulations promulgated by the U.S. Securities Exchange Commission, any rules of national or other securities exchange, including without limitation, the New York Stock Exchange, the American Stock Exchange or the NASDAQ, and any regulations having the force of law;
i. content that is misleading or impersonates any person or entity or falsely states or otherwise misrepresents your affiliation with a person or entity;
j. content with manipulated, forged or disguised identifiers;
k. content promoting harm or providing instructional information about illegal activities;
l. content that might be considered “spam.”

7. Third Party Content
For your convenience, the Companies’ websites may contain content and information from third parties (”Third Party Content”). Such Third Party Content may not be under the control of the Companies and the Companies are not responsible for such content, including, without limitation, any link contained in such content, or any changes or updates to such content. The Companies are providing such Third Party Content to you only as a convenience, and the inclusion of such content does not imply endorsement by the Companies of such content or the affiliate. You may be subject to additional and/or different terms, conditions, and privacy policies when you use third party services, content, software, or sites. The Companies are not and will not be responsible for (i) the terms and conditions of any transaction between you and any third party, (ii) any insufficiency of or problems with any such third party or (iii) the quality of services performed by any such third party. In the event that you have a dispute with any such third party, you release the Companies (and their affiliates, agents and employees) from any and all claims, demands and damages of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.

8. DISCLAIMER OF WARRANTIES.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT: (A) YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. WE AND OUR SUPPLIERS PROVIDE OUR SERVICE AND THE EMAIL SYSTEM “AS IS” AND WITHOUT ANY WARRANTY OR CONDITION OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE. (B) NONE OF the Companies MAKE ANY NO WARRANTY THAT (i) THE SERVICE WILL MEET YOUR REQUIREMENTS, (ii) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, AND (iii) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS. (C) ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF OUR SERVICE OR THE EMAIL SYSTEM IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA, OR OTHER DAMAGES/LIABILTY THAT RESULT FROM USE OF THE EMAIL SYSTEM

9. LIMITATION OF LIABILITY
IN NO EVENT SHALL THE COMPANIES AND/OR OUR SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL OR CONSEQUENTIAL OR ANY DAMAGES WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF USE, DATA OR PROFITS (HOWEVER ARISING, INCLUDING NEGLIGENCE) EVEN IF THE COMPANIES OR ANY OF THEIR SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES, ARISING OUT OF OR IN CONNECTION WITH (A) THE USE OR INABILITY TO USE THE SERVICE, (B) THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, (C) ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SERVICE OR OTHERWISE ARISING OUT OF THE USE OF THE SERVICE, (D) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE, OR (E) ANY OTHER MATTER RELATING TO THE SERVICE. SOME STATES DO NOT ALLOW THE LIMITATION OF LIABILITY, SO THE FOREGOING LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE EMAIL SYSTEM, OR WITH ANY OF THESE TERMS OF SERVICE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE EMAIL
SYSTEM. This section shall survive termination of these Terms of Service and/or this
Agreement.

10. Proprietary Rights/Intellectual Property
By logging into and/or using your account, you grant the Companies a worldwide, royalty-free non-exclusive license to (i) host, use, reproduce, modify, distribute, transmit, and combine with information provided by third parties, (2) publicly display such content and/or logos/banners of the organizations or companies being promoted through your account on the Companies’ websites and websites of their affiliates, and co-branded or mirrored versions of such sites, (iii) publish such content or a portion thereof in the Companies’ promotional materials, press releases and/or advertising materials, (iv) and sublicense to third parties such content to the extent necessary for the creation and maintenance of, in part or in whole, such sites. Since its inception, the Company has continually created, invented and/or produced useful email system tools. Some of these tools, and the ideas behind these tools, have broad applicability and can have a profound impact on helping organizations work more efficiently and profitably. By logging in, accessing or otherwise using the system, you agree and promise not to investigate, evaluate or otherwise consider any of the Company’s features with regard to any patents, pending patents or other intellectual property rights you, or any organization you are affiliate with or represent, may have. Without limiting the foregoing, it is expressly prohibited for any person (”Prohibited User”) with a direct or direct interest in an organization offering email services or other software, which could be construed, directly or indirectly, to offer services, products or software which might compete with the services offered by Company (e.g., a competitor in the email marketing business), to login, access or otherwise use the Email system, including but not limited to the publicly available portions of Company’s website. The prohibitions contained in this Section also apply to any person or firm representing, affiliated with, acting on behalf of and/or intending to assist, a Prohibited User. A Prohibited User who violates any terms in this paragraph, agrees and promises to reimburse all attorneys’ fees and other costs (collectively, “Costs”) incurred by Company (and/or its founders, directors, officers, contractors and agents) with regard to (i) any actions associated with a Prohibited User, and, without limiting the foregoing, (ii) responding to, or defending against, correspondence, claims, threatened claims, patent suits, threatened patent suits, and any other dispute if related directly or indirectly to intellectual property. Reimbursements shall be made within 30 days upon written demand. A ProhibitedUser and each of their representatives who have violated this Section shall, in addition to be liable for the Costs, be liable to the Company for liquidated damages in an amount equal to three times the Costs, as a good faith estimate of the time,
energy, resources and travel expenses expended by Company as a result, directly or indirectly, of Prohibited User’s actions. A Prohibited User and each of their representatives who have violated this Section shall have joint and several liability. This section shall survive termination of these Terms of Service and this Agreement.

11. Indemnification
You agree to indemnify and hold the Companies and each of their directors, officers, employees, agents, and consultants harmless from any and all claims and demands (including, but not limited to, fines, penalties and/or reasonable attorneys’ fees) arising out of use of, or connected with, Your Use of, or subscription to, the Email System. For the purposes of this Agreement, “Your Use” includes, but is not limited to, accessing any portion of the Company’s website or email system (including, but not limited to the publicly available website), and/or use of your account by anybody accessing, either with or without your permission, your account. If any Company is fined or penalized or threatened with a fine, penalty, claim, licensing fees, arbitration or lawsuit because of your use of the Email System, you agree and promise to pay and/or reimburse Company for all such (i) such fines or penalties, (ii) threatened fines and penalties, (iii) projected damages for claims, arbitration and lawsuits and (iv) projected reasonable attorneys’ fees in defense of the above. Company may charge the above items to your account or credit card, or seek reimbursement from you (in which case, you agree to fully pay all amounts sought as reimbursement within 30 days’ notice), at its discretion. This section shall survive termination of these Terms of Service and this Agreement.

12. Trademarks
The Companies logos and product and service names are proprietary trademarks (the “Proprietary Marks”). Without the Companies’ prior permission, you agree not to display or use in any manner, the Proprietary Marks.

13. Copyright
All materials on the Companies’ website (as well as the organization and layout of their websites) may be owned or copyrighted or licensed by the Companies, its affiliates or its suppliers. All rights are reserved. No reproduction, distribution, or transmission of the copyrighted materials is permitted without the written permission of the Companies. Any rights not expressly granted herein are reserved.

14. Service Updates
The Companies reserve the right at anytime and from time to time to modify, discontinue, temporarily or permanently, the Email System (or any part thereof) with or without notice. You agree that the Companies shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Email System. You agree that the Companies shall have the right (but not the obligation) in their sole discretion to refuse or remove any content posted to your account.

15. Modification/No Waiver of Breach
The Companies reserve the right at anytime, and from time to time, to modify these Terms of Service. Continued use of the Email System shall signify consent to and acceptance of any such modifications. If you do not agree with any of the terms, as amended, either now or in the future, you agree to immediately terminate your account. No term or provision of these Terms of Service shall be deemed waived and no breach excused, unless such waiver or excusal shall be in writing and signed by Company. Any consent by Company to, or waiver of, a breach by you, whether expressed or implied, shall not constitute a consent to, waiver of, or excuse for, any other breach or any subsequent breach, except as may be expressly provided in the waiver or consent.

16. General Information
These Terms of Service shall be governed in all respects by the laws of the State of Oregon as such laws are applied to agreements entered into and to be performed entirely within Oregon between Oregon residents. If any provision of these Terms of Service is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. Any failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. You may not assign or transfer these Terms of Service or your rights/responsibilities in your account, and any attempt to the contrary is void. These Terms of Service sets forth the entire understanding and agreement between us with respect to the subject matter hereof. The section titles in the Terms of Service are for convenience only and have no legal or contractual effect.

Venntive provides the Venntive system suite of email marketing tools to their customers, supports ONLY permission-based email marketing practices. Venntive has some of the strictest policies in the email industry and supporting procedures that:

• Help prevent the Venntive system from being used for the purpose of unsolicited email campaigns.
• Encourage permission-based marketing.
• Respond to all complaints suggesting the Venntive system has been used as a vehicle to send unsolicited email.

Venntive actively monitors import lists and outgoing emails for suspiciously large intended or actual broadcasts. Any customer found to be using Venntive for Spam is subject to being permanently barred from ever using the Venntive system.

Spam is unsolicited commercial email, junk mail, or bulk mail that has not been requested by the recipient. In addition to wasting valuable resources and time, it is intrusive, irrelevant and often offensive. Typically, spam emails do not contain an option to unsubscribe from the mailing list. Spam is the opposite of permission-based emails —- those that are anticipated, personal, relevant and often associated with a “pre-existing business or personal relationship.” If you send an email out through Venntive that generates a spam complaint, you will be responsible for providing an opt-in record for the complaint at issue. Any spam complaints that are not successfully appealed are assessed a $20-100 fine.

Preventing Unsolicited Emails Via Venntive system

Users of the Venntive system must abide by a strictly enforced End User License Agreement. Under this agreement, the user promises to not abuse the Venntive system or to send spam. User specifically agrees not to send unsolicited bulk email, for commercial or non-commercial purposes (unsolicited bulk email is defined as email sent to more than 10 individuals without their permission). The agreement also includes such provisions as:

User agrees not to post, upload or otherwise transmit:

• any content related to inappropriate subject matters;
• any content to “rented” or “purchased” lists;
• any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable;
• any content that you do not have a right to post and transmit under any law or contractual/fiduciary relationships;
• any content, such that such posting, uploading, or transmission constitutes the infringement of any patent, trademark, trade secret, copyright or other proprietary rights of any party;
• any materials that contain software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
• any materials which imposes an unreasonable large load on our infrastructure;
• any content that is harmful to minors;
• content that intentionally or unintentionally violates any applicable local, state, national or international law, including, but not limited to, regulations promulgated by the U.S. Securities Exchange Commission, any rules of national or other securities exchange, including without limitation, the New York Stock Exchange, the American Stock Exchange or the NASDAQ, and any regulations having the force of law;
• content that is misleading or impersonates any person or entity or falsely states or otherwise misrepresents your affiliation with a person or entity;
• content with manipulated, or forged identifiers;
• content promoting harm or providing instructional information about illegal activities;

With regard to email campaigns, all users of Venntive must also accept that an unsubscribe option will be automatically appended to every email sent to more than 100 people via the Venntive system. This is mandatory. When the unsubscribe option is requested by an email recipient, Venntive system automatically suppresses emails to that email address in future campaigns. This suppression feature is also mandatory.

In the event that a Venntive system User violates any one of our usage rules, or for any other reason deemed appropriate by Venntive, Venntive reserves the right to suspend or terminate, without notice, access to the Venntive system User’s account and all related data. We rely on feedback from various governmental and industry sources, a network of the leading ISP’s in the world and millions of email recipients to assist in our policing against spam.

Permission-Based Marketing

Venntive offers free tools to encourage Venntive system Users to create and manage double opt-in lists of contacts. By building and using double opt-in lists, Venntive system Users can be certain that they are sending emails to recipients that have expressly given their permission, and requested, to receive such emails. If a Venntive System User desires to allow people to subscribe to any of their email lists on the Venntive system, they are required to use Venntive’s double opt-in subscription form.

Recommended Action — Unsolicited Email Complaints

If a complaint is received by Venntive regarding alleged unsolicited emails being sent from our system tools, an immediate investigation is undertaken.

Warning — The Venntive system User is notified that an unsolicited email complaint has been lodged against them and a demand is issued to “show proof” that the complainant opted in to the User’s list. The User is reminded of the terms they accepted in the End User License Agreement (including possible legal ramifications if the user has is guilty of spamming). In addition, the complainant’s email address is automatically tagged as “unsubscribed” if the complainant did unsubscribe–so no further emails are sent to the complainant. The User is also required to manually remove the complainant’s email address from their contact list if the complainant did not unsubscribe.

Termination—If Venntive has ANY reason to believe the User, despite the warnings, is or will continue to send unsolicited bulk email to more than 10 individuals without their permission, or any complainant who has previously unsubscribed, the User’s Venntive account privileges are subject to immediate termination.

Think You’ve Been Spammed?

• Immediately unsubscribe using the “unsubscribe” link at the bottom of the email.
• Forward the unsolicited email to abuse@Venntive.com and provide any other information that you believe may help us in our investigation.
• Venntive takes permission marketing very seriously.

Thank you for reviewing our Anti-Spam Policy.

Many spam complaints are registered with anti-spam agencies. We fully support the efforts of agencies working to responsibly curtail the sending of unsolicited commercial email. However, if an individual opted in to receive a Venntive and then falsely and/or maliciously files a spam complaint against Venntive, we will cooperate fully with appropriate agencies to ban the user from further use of anti-spam software and community.

We reserve the right to modify this policy at any time.